Frequently Asked Questions
Everything you need to know about your Pimax experience.
What is the standard shipping timeframe for new orders?
Orders typically process within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international delivery can take 7-14 business days depending on customs processing.
Do Pimax products come with a warranty?
Yes, all our hardware products include a standard 12-month limited warranty that covers manufacturing defects and hardware failures under normal use conditions.
What is your return policy for open-box electronics?
We offer a 15-day return window for all products. If the item is opened, a restocking fee may apply, and the product must be returned in its original packaging with all included accessories.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options through Klarna and Affirm for eligible customers.
How can I track my package once it has shipped?
Once your order leaves our warehouse, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your delivery progress.
Do you offer technical support for hardware setup?
Absolutely. Our dedicated technical support team is available via live chat and email to assist you with driver installations, hardware configuration, and troubleshooting.