Returns & Exchanges

At Pimax Store, we want you to be fully satisfied with your high-performance VR hardware. If you are not completely happy with your purchase, you may return your items within 15 days of delivery for a refund or exchange, provided they are in original condition.

Return Process

• 1.
  Initiate Your Request

  Log into your Pimax account and visit the Support Center to submit a Return Merchandise Authorization (RMA) ticket within the eligible return window.

• 2.
  Pack Your Device

  Securely package the electronics in their original retail box, ensuring all cables, controllers, and accessories are included to avoid restocking fees.

• 3.
  Ship to Service Center

  Affix the provided RMA label to your package and ship it to our designated technical inspection facility using a tracked shipping service.

• 4.
  Inspection and Refund

  Once our technicians verify the hardware's condition, we will process your refund or ship your replacement unit within 7 to 10 business days.